FAQ

Got questions?

We’ve got answers. Our FAQ section covers common queries about our services and processes. If you don’t find what you’re looking for here, feel free to reach out to us directly.

What is Kervan Connect and what do you do?

Kervan Connect is an import company that connects businesses to exceptional products from around the world. We specialize in sourcing high-quality imports and providing comprehensive import services to help businesses thrive in the global marketplace.

What industries do you cater to?

We cater to a diverse range of industries, including but not limited to consumer goods, industrial equipment, fashion and apparel, electronics, and machinery. Our portfolio is carefully curated to meet the unique requirements of various sectors.

How do I start importing with Kervan Connect?

Getting started is easy! Simply reach out to us through our website, our dedicated professionals will guide you through the process, understanding your specific needs and helping you navigate the import journey seamlessly.

Where do you source your products from?

We source products from various locations worldwide, with a special focus on Turkey and other regions known for their quality manufacturing capabilities. We have a network of trusted suppliers and partners, enabling us to offer a diverse range of high-quality products.

What is your quality control process?

We have a rigorous quality control process in place to ensure that the products we offer meet or exceed industry standards. We carefully assess our suppliers, conduct factory inspections, and perform thorough quality checks to guarantee the quality and reliability of the products.

What are your shipping and logistics options?

We have a streamlined logistics and distribution network to ensure timely and efficient delivery of your imports. We work with reputable shipping partners and can provide various shipping options based on your preferences and requirements.

What are your payment terms and methods?

Our payment terms and methods may vary depending on the specific circumstances and agreements. We offer flexible payment options and can discuss the most suitable arrangement with you based on your order and import requirements.

How is customer support handled?

We pride ourselves on providing exceptional customer support. Our knowledgeable and friendly customer support team is available to address any questions or concerns you may have. You can reach us through our website, email, or phone, and we will promptly assist you.

Do you have minimum order quantities?

Minimum order quantities may vary depending on the product and supplier. We strive to accommodate businesses of all sizes and can discuss the specific order requirements with you to find the most suitable solution.